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Thanks for dropping by. My name is Guy Clapperton. I’ve been a tech journalist for 30 years and I love to interview experts on what's coming up.

I’ve called this podcast and the presentations I do with it “The Near-Futurist”. Click on "About" to find out more about my speaking; meanwhile the podcast episodes are below and there's a new one every month.

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  2. Sound and Fury

Sound and Fury

Nov 3, 2023

Noise cancelling headphones work by adding noise. What's more, if you measure the annoyance of someone when a contact centre agent asks them to repeat their contact information more than once, it gets disproportionately high.

This matters when it can all be a matter of fixing the audio engagement. In this edition of the Near Futurist, IRIS Technology CEO Jacobi Anstruther explains the issues to Guy Clapperton - and looks into why the music industry still hasn't quite taken it in.

Find out more about IRIS at iris.audio