Dec 1, 2023

Nov 3, 2023

Noise cancelling headphones work by adding noise. What's more, if you measure the annoyance of someone when a contact centre agent asks them to repeat their contact information more than once, it gets disproportionately high.

This matters when it can all be a matter of fixing the audio engagement. In this edition of the...

Oct 6, 2023

Shopping is changing - we're abandoning cash almost without realising it and you can walk out of an Amazon Go store feeling as if you haven't paid at all. In this edition of the Near Futurist Guy Clapperton speaks to Charlie Hope, retail principal at IT services company BJSS, about what his retail clients are asking...

Sep 1, 2023

What's that? There's another social network out there? There certainly is and we don't mean Threads. Guy talks to Sue Fennessy, founder and chief executive of WeAre8, which aims to restore value to the participant (or "citizen" as it calls them), enable them to donate to charities and stop using hateful messages.

Also...

Sep 1, 2023

We are all making too much rubbish and it's going to landfill. This is generally agreed to be a bad ikdea - so of course we still do it. Chris Williams of ISB Global thinks this is an extremely bad idea and he's prepared to talk about why.

His company offers a software solution to managing the disposal of what would...