Dec 6, 2019

Customer experience is key in retail - and a lot of it is about technology these days, says Jacyn Heavens, founder of Epos Now in this interview with Near Futurist Guy Clapperton. It's decades since we were assured the Internet would level the proverbial playing field and allow smaller players to compete with...

Nov 22, 2019

People are buying from people again given the chance and customer service and customer experience - that's CX to the professionals - is leaving technology behind. That's if you can afford it. Virna Sekuj of research organisation GlobalWebIndex speaks to #nearfuturist Guy Clapperton to discuss why people are coming back...

Nov 8, 2019

Near Futurist Guy Clapperton talks to Bernd Greifeneder, founder of Dynatrace, on the nature of artificial intelligence - what do we mean by it, what should we mean and how many businesses or public sector entities actually ask for it?

Greifeneder also has reservations connected to AI's use in airports, in autonomous...

Oct 25, 2019

The #nearfuturist podcast is a year old this week! But is that who it sounds like congratulating us at the beginning of this episode? Guy Clapperton talks to Matthew Aylett of Cereproc, who finally comes clean about where the name came from but more importantly talks identity, identity theft and how the voice control...

Oct 11, 2019

Smart Cities are becoming a thing, and Simon Kenny of Hoptroff believes he knows what will make them work - super-accurate timing.

But there will also be massive data storage and who's going to pay for that - and what will they want in return? Guy Clapperton discusses the ethical as well as technical issues in this 20...